Rank: Member
Groups: Registered
Joined: 24/04/2005(UTC) Posts: 718
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Hi all,
A while back I finally got around to fitting a set of ignition and door locks to the HQ GTS.
I had the locks tucked away still in their packet with a heap of other Rare Spares gear I have collected in preparation for my restoration projects.
Anyway during installation of the ignition lock I had a little brass pin fall out of the lock which rendered it inoperatable. At the time I was a bit P...ed off but ended up fitting a second set which I also had tucked away for another project.
I had put it out of my mind until recently when I was cleaning up the shed and found the busted lock.
I contacted Rare Spares via email and pretty much asked if there was anything they could do as I was then stuck with a set of door locks without a matching ignition lock.
I should add that I had no receipt and had these items tucked away for up to a year before I got around to fitting them. I told them all of this and without missing a beat they asked me to supply my address so they could send me out a replacement set of locks at no cost.
Well done and thank you to Rare Spares.
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Rank: Veteran
Groups: Moderator, Registered, Veteran
Joined: 2/03/2005(UTC) Posts: 3,135
Thanks: 1 times Was thanked: 35 time(s) in 33 post(s)
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Now that's what I call customer service. Well done to Rare Spares for sorting out the situation.
Cheers,
Mick _______________________________________________________________
A lot of people aim to achieve nothing in life - and have amazing accu |
Cheers,
Mick _______________________________________________________________
Judge a successful man not on how he treats his peers, but on how he treats those less fortunate. |
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