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Fastlane » Holden Forums » Holden General Discussion » Rare Spares website

Rare Spares website

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tranx		#1 Posted : Thursday, 12 August 2010 7:35:16 AM(UTC)
Rank: Member Reputation: Groups: Registered Joined: 20/11/2007(UTC) Posts: 208		I just tried to order some parts on the Rare Spares website and because my email address doesnt have .au on the end, it wouldnt let me process the order. I couldnt even send an email as it came up with the same error on the enquiries page. Can someone in the IT section of RS fix up this fault.


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David		#2 Posted : Thursday, 12 August 2010 8:32:12 PM(UTC)
Rank: Administration Reputation: Groups: Administrators Joined: 11/02/2005(UTC) Posts: 27 Thanks: 3 times Was thanked: 1 time(s) in 1 post(s)		Hi Sean, Can you please confirm when you experienced the problem described? On the night of the 10th we had an outage that would have caused problems similar to what you experienced, though this would have applied to any email address used. This problem was subsequently rectified at around 1:30 AM on the 11th AEST. In testing the system now we have found no fault. Best regards, David IT Manager RSP Automotive & Industrial Pty. Ltd.
		David Ryan Forum Admin Rare Spares More than just a part in your project!
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tranx		#3 Posted : Friday, 13 August 2010 8:04:49 AM(UTC)
Rank: Member Reputation: Groups: Registered Joined: 20/11/2007(UTC) Posts: 208		David Thank you for your response. It was a pity no-one from RS posted this error on the forum, to inform people. thanks Sean


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tranx		#4 Posted : Sunday, 15 August 2010 4:47:01 PM(UTC)
Rank: Member Reputation: Groups: Registered Joined: 20/11/2007(UTC) Posts: 208		To be fair, I could have ordered over the phone but its a bit hard at work. Its all fixed up now and the parts I wanted, I have ordered from the RS website. Thanks.


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David		#5 Posted : Sunday, 15 August 2010 10:07:20 PM(UTC)
Rank: Administration Reputation: Groups: Administrators Joined: 11/02/2005(UTC) Posts: 27 Thanks: 3 times Was thanked: 1 time(s) in 1 post(s)		Hi Sean, Thats good to hear. In regard to posting on the forum it was one of those thing where we didnt realise there was a problem until we read your post, then it become clear what had happened. Posting on the forum after the fact would have been old news, and being the Fastlane forum wouldnt have reached all potentially affected customers any way. That said we have been thinking of ways in which we can notify customers of a problem in the event of a scheduled outage in the future. All the best, David A Ryan Associate Director & IT Manager RSP Automotive & Industrial Pty. Ltd.
		David Ryan Forum Admin Rare Spares More than just a part in your project!
		WWW BLOG

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