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Hi I was wondering if anyone could tell me where I go to make a formal written complaint about a panel beater?? Poor customer service, poor quality workmanship, intimidation tactics etc.. I have successfully managed to get the problem(s) fixed (I hope), but I want to hopefully prevent them from treating other customers in the same way they have treated me.
any help greatly appreciated
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Hi EF Lady,
I'm not sure if there is a specific Panel Beater Federation that you could contact but I'm pretty sure your Local State Consumer Affairs Office would be able to help.
You can contact the Federal Department; ACC (Australian Consumer Comis
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i also have seen some bad work done,and they think they have done you a favor.if they want to talk about your probs and try and work something out then i think thats ok if they wanna treat you like sh@t i say hit em hard
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If in Vic? I think the RACC?? Hanlde most issues. If it was an insurance repair complaint in writting via your insurance company. I've had a few repairs done on cars. I found the RACV depot in Moorabbin about 95% decent. Paint work is good but they don Edited by user Saturday, 30 April 2005 2:38:48 AM(UTC)
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Thanks heaps everyone
turns out the VACC will handle the complaint (yep it's in Vic), so that's good. The problems are all fixed, but I'm still gunna complain as they spoke to me like I was something on their shoe!!
I am gunna hit em as hard as I can!
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This article has good info on how to choose and deal with a panel shop: http://www.ftw.com.au/content/view/130/50/-- It's good to honk in a Henry |
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It's good to honk in a Henry |
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yep was gonna say vacc would be the ones to contact, i know this cause im under a apprenticeship with them
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Hi I have put complaints in about panel beater to consumer of fair trading they do not help either. I have a had a terrible job done on my car paid for it upfront and it took 3 months to get my car back and it was incomplete. the Panel beaters ********** Edited by user Wednesday, 9 April 2008 1:14:09 AM(UTC)
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Elaine, sorry to delete the name of the business you are talking about but to name and shame them is a potential mine field of litigation. If consumer affairs can't help you maybe try RACQ if you are a member or your insurance company and ask them. What Edited by user Wednesday, 9 April 2008 1:22:13 AM(UTC)
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hi elaine,being from a smash repair industry in sydney as an ex panel shop owner, the other people you should try is the mvric, motor vehicle repairers industry council,they will jeopadise his liscence if the work is not carried out satisfactory.good lu
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There is also the MTA.
Last year my car got ran into by my boss and had to be repaired three times before I gave up because it was costing me too much time and money to keep taking it back and borrowing a car.
At work we took 3 cars in to two di |
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